Travel by chauffeur to the VIP service at BER
Travel more calmly and discreetly at BER – with personal assistance, lounge access and baggage service for your scheduled flight.
For travellers at BER
When the airport fades into the background
The VIP Service Zeitgeist at Berlin Brandenburg Airport is for travellers who would like their arrival or departure to feel calmer, more personal and more private.
Platinum Shuttle connects this special airport service with a tailored chauffeur journey: we take you directly to the agreed access point at BER or collect you there after landing for a discreet onward journey. On request, we can also coordinate your enquiry with VIP Service Zeitgeist, ensuring the chauffeur service and airport assistance are carefully aligned.
VIP Service Zeitgeist
What to expect in the VIP area at BER
From discreet access and baggage service to the lounge and separate controls, the VIP team accompanies you personally through the airport. The exact process depends on your flight and is confirmed by VIP Service Zeitgeist.
Learn more about VIP Service Zeitgeist at BERDiscreet access to the VIP service
Your chauffeur takes you to the agreed access point at BER. From there, the VIP team takes over and guides you through the next steps.
Check-in and baggage service
The VIP team takes care of check-in and baggage while you already enjoy a noticeably calmer time at the airport.
Separate controls and formalities
Security, passport and customs formalities are accompanied discreetly and personally.
Lounge, privacy and personal transfer
In the lounge, you enjoy calm and privacy while the VIP team prepares the next steps and accompanies you to or from the aircraft.
Our role
Two services, one carefully coordinated journey
Platinum Shuttle provides your chauffeur journey to or from BER. Personal assistance inside the airport is delivered by VIP Service Zeitgeist. If you would like to plan both services together, we carefully coordinate the chauffeur journey, flight details and handover to the VIP team for you.
Your chauffeur journey
We collect you from your home, hotel or appointment and take you punctually to the agreed access point at BER. After landing, we handle your discreet onward journey from there, with personal service and a vehicle suited to you and your journey.
Coordination on request
On request, we can also handle the enquiry with VIP Service Zeitgeist and bring together all the required information. Availability and binding confirmation of the airport service remain with the provider, so the joint coordination requires appropriate lead time.
Selected vehicles
The right vehicle for your arrival and onward journey
Whether you are travelling alone, with companions or with additional luggage, we select the vehicle class so that comfort, space and presence suit your journey.
Mercedes-Benz S-Class
First Class combines generous rear-seat comfort with an understated presence, ideal for a calm arrival or onward journey at BER.
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Mercedes-Benz EQS SUV
Premium Class offers more room for travellers and luggage while retaining a composed and representative presence.
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Mercedes-Benz V-Class Exclusive
The First Class Van is the right choice when several travellers, companions or additional luggage continue the journey together.
View vehicleEnquiry and coordination
A calm journey begins with sufficient lead time
If you would like us to coordinate your chauffeur journey together with VIP Service Zeitgeist, we recommend three to five working days' notice. This leaves enough time to align availability, flight details and the handover at BER carefully.
Share your travel details
Flight number, date, number of guests, luggage and the desired process are enough for an initial review.
Have availability confirmed
We plan your chauffeur journey and enquire about availability with VIP Service Zeitgeist. Binding confirmation of the airport service is provided by the operator.
Coordinate the journey and handover
Once both services are confirmed, we personally coordinate the pickup time, vehicle and handover to the VIP team with you.
Request the VIP service separately
We are happy to coordinate VIP Service Zeitgeist as part of your chauffeur journey. If you only require assistance at the airport, you can submit your enquiry directly to the BER team.
Request
Request VIP service and chauffeur journey together
Send us your flight details and desired process. We check your chauffeur journey and coordinate the enquiry with VIP Service Zeitgeist with the appropriate lead time.
Questions about VIP service at BER
VIP Service Zeitgeist provides personal airport assistance for travellers on scheduled flights at BER, both on departure and arrival. It is not tied to private jet travel. Depending on the journey, the service can include lounge access, check-in, baggage service, separate controls and assistance to or from the aircraft.
Yes, when you plan the VIP service together with a Platinum Shuttle chauffeur journey. We bring together the travel and flight details and coordinate the enquiry with VIP Service Zeitgeist. If you only require assistance at the airport, you can submit your enquiry directly to the BER team.
If Platinum Shuttle is to coordinate the VIP service together with your chauffeur journey, we recommend three to five working days' notice. This leaves enough time to coordinate availability, flight details, vehicle, chauffeur and the handover at BER carefully. Requests made at shorter notice remain subject to available capacity.
In principle, the service can be used for arrivals and departures at BER regardless of the departure terminal. According to the airport's current information, it is not available for flights with Ryanair or Luxair. Final confirmation is provided by VIP Service Zeitgeist.
For a departure, your chauffeur takes you to the agreed access point; the VIP team then assists with check-in, baggage, controls, lounge access and the transfer to the aircraft. On arrival, the VIP team handles the transfer from the aircraft and assists with the required formalities before your chauffeur takes over the onward journey.
VIP Service Zeitgeist is charged according to BER's current rates. The price of your chauffeur journey depends on the route, duration and vehicle class. Before binding confirmation, we explain transparently which costs relate to the airport service and which relate to your chauffeur journey.
We monitor the flight details for your chauffeur journey and adjust the pickup wherever possible. Changes to the VIP service must also be coordinated and reconfirmed with VIP Service Zeitgeist. Please therefore let us know about any known changes as early as possible.